How can I contact diysonline.com?
You can simply email us at (email) where our customer service team will be happy to help
you with whatever you need!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra
time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 3-5
business days from the order date and shipped the next day after the processing day.
Please note that we don’t ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After
that, it will take 12 – 20 business days for delivery in the United States, and 15-30 business
days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable
to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its
final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For
further details of charges, please contact your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within
30 days from receiving your order. Please provide your order number as well as the reason
for your return. Our customer service team will review the return request and will send
further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original
condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that
is incorrect, missing, and/or defective. Please include your order number, photographs of
the item(s) and all related references upon receiving your package. We will do our very best
to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return.
We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit
card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of
the returned item or cancellation request. Please contact the card-issuing bank with
questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit
card company. It may take some time before the refund is posted to your account.